Orders and delivery – KKCOCO Studio

KKCOCO Studio Order & Delivery Notice

This page explains how KKCOCO Studio handles shipping methods, delivery timing, customs requirements, order cancellation, and delivery-related after-sales responsibilities.

Delivery service

KKCOCO Studio supports year-round delivery service from Monday through Sunday. Delivery fees are calculated based on the shipping method, product origin, and recipient region. The store currently offers two delivery options: Express Shipping and Standard Shipping.

Express Shipping is available in all service areas.
Standard Shipping is available only in designated countries and regions.
The checkout page will show the available shipping methods and corresponding fees for the shipping address entered.

We do not deliver to P.O. boxes, military addresses (APO/FPO), or fleet post offices. Please avoid using these address types when placing an order.

Most orders use Direct Signature Required (DSR) delivery. The package must be signed for by the recipient in person. Please monitor the tracking information and make sure someone is available during the delivery window. If the first delivery attempt fails, the carrier may arrange a second delivery attempt or redirect the package to a nearby pickup point. If the package is not received or picked up within the carrier’s required time limit, it may be returned to the sender. Related after-sales issues caused by missed delivery or pickup are the responsibility of the recipient.

Free shipping and express shipping discounts

Free Standard Shipping threshold

When the total order value for the recipient region reaches the specified amount, free Standard Shipping will be applied. Both full-price and discounted items are eligible unless otherwise stated.

United Kingdom: GBP 400 per order
United States: USD 400 per order
Mainland China: CNY 1,000 per order
Hong Kong SAR & Macau SAR: HKD 3,000 per order
Taiwan Region: NTD 10,000 per order
CIS Countries: USD 430 per order, full-price items only
Spain, Italy, France: EUR 300 per order

Express Shipping flat-rate discount

Orders from designated regions that meet the spending threshold may receive a flat-rate discount on Express Shipping. The final discount amount will be shown on the checkout page.

United States: USD 200 per order
Australia: AUD 300 per order
Hong Kong SAR: HKD 2,000 per order
Japan: JPY 28,000 per order
South Korea: KRW 280,000 per order
Macau SAR: USD 150 per order

Delivery time estimates

The following delivery times are estimates and are calculated from the date of shipment. Delays may occur because of customs inspections, public holidays, peak sales periods, severe weather, or other force majeure events.

Express Shipping in most of Europe and the US: 2-4 business days
Express Shipping in other countries or regions: 3-7 business days
Standard Shipping in all countries or regions: 2-6 business days
Mainland China domestic delivery by SF Express: 1-3 business days after order placement
Mainland China overseas-sourced items and Express Shipping elsewhere: 3-10 business days after order placement; customs inspections may cause delays

Friendly reminder: To help customs clearance and avoid delivery delays, please complete any required real-name identity information upload on the order confirmation page promptly after placing your order.

Authorized logistics partners

KKCOCO Studio works with reputable mainstream logistics providers to help protect package safety throughout transit. International shipping partners may include DHL, UPS, FedEx, TNT, and DPD. For Mainland China, logistics partners may include SF Express, DHL, ECMS, and FedEx.

Order cancellation policy

If you need to cancel an order after placing it, you may use available self-service channels or contact our customer service team. Order cancellation does not affect your statutory after-sales rights.

Registered users: Log in to your KKCOCO Studio account, go to Order Management > Order Returns/Exchanges, select the order, and submit a cancellation request with the reason.
Guest checkout users: Use the dedicated guest after-sales channel to submit a cancellation request.

After your request is submitted successfully, a confirmation email will be sent automatically. If no self-service cancellation option appears, please contact customer service for assistance.

Refund details

Cancellation before shipment, before the shipping label is printed: The order will be stopped and will not be shipped. A full refund will be issued, including any paid shipping fees.
Cancellation after shipment, after the shipping label is printed: You do not need to refuse delivery. You may apply for a free return. After the item is verified, the full product price and shipping fees will be refunded.

Refunds will be processed within a maximum of 14 business days and returned through the original payment method. The exact receipt time depends on the payment provider’s settlement rules. For detailed return and exchange policies, please refer to our Return & Refund Policy.

Customized items cancellation policy

Customized items are produced to order. Cancellation requests are accepted only within 48 hours of order placement. You may cancel through self-service in your account or by contacting customer service. Requests made after 48 hours will not be accepted. Please confirm your order carefully before submitting.

Customs duties and taxes

Tax-inclusive delivery regions

For deliveries to tax-inclusive regions, the checkout price already includes applicable duties, VAT, and other taxes. Customers do not need to pay additional fees upon receipt, and there are no hidden charges.

Special note: For overseas direct shipping orders to Mainland China that are returned, duties paid at checkout will be refunded along with the product price.

Regions with separate tax calculation

For the United Kingdom, Canada, and the United States, applicable duties and taxes may be displayed separately at checkout with transparent and compliant fees. For all other regions not listed, the product price does not include local customs duties or VAT. The exact tax amount is determined by local customs and must be paid by the customer according to local regulations. If a carrier improperly charges unknown fees, please contact customer service immediately for verification.

Special note for US-bound orders

For international orders shipped to the US, local customs may require the customer to provide an IRS, EIN, or SSN registration number. The system may provide a one-week window to submit the required documents. Timely submission helps ensure normal customs clearance and delivery. If the documents are not submitted within the deadline, the order may be returned to the sender, and a full refund will be issued.

Disclaimer for after-sales issues

If a package is detained, returned, or destroyed by customs due to customer-related reasons, the store, its logistics partners, and suppliers may be unable to retrieve the item, and no refund will be issued. These situations include but are not limited to:

Failure to submit required customs clearance documents within the specified time, resulting in package detention and non-return.
Refusal to pay legally assessed customs duties without valid reason, causing package detention or confiscation.
Multiple delivery failures or inability to contact the recipient, ultimately resulting in package return or destruction.