Privacy Policy

Last updated: June 12, 2026

This Privacy Policy explains how KKCOCO Studio, operated by 辰达皮具商行, collects, uses, stores, and protects personal information when you visit our website, place an order, contact customer service, or use our after-sales services.

We sell globally and process personal information only for legitimate store operations, order fulfillment, payment processing, delivery, customer service, after-sales support, fraud prevention, compliance, and customer relationship management.

1. Who we are

Brand: KKCOCO Studio
Business entity: 辰达皮具商行
Website: https://lafeniorr.shop/
Contact email: bct2695@gmail.com

2. Information we collect

Depending on how you use our website, we may collect the following information:

Contact information, such as name, email address, phone number, billing address, and shipping address.
Order information, such as purchased products, product options, order number, order amount, order status, delivery status, return or refund records, and customer service notes.
Payment-related information, such as payment method, payment status, transaction reference, and fraud-prevention signals provided by the payment processor. We do not store full card numbers.
Technical information, such as IP address, browser type, device information, cookie identifiers, server logs, and website security logs.
Messages you send to us, including customer service requests, after-sales requests, cancellation requests, return requests, and refund requests.

We do not currently use Google Analytics, Meta Pixel, TikTok Pixel, or similar advertising tracking pixels on this website.

3. How we use your information

We use personal information for the following purposes:

To process orders, payments, delivery, returns, refunds, and after-sales requests.
To communicate with you about your order, delivery, payment, refund, or customer service request.
To verify order information, prevent fraud, reduce payment risk, and protect the security of our store.
To maintain business records, customer records, transaction history, and after-sales records.
To comply with tax, customs, payment, accounting, legal, and regulatory obligations.
To improve website reliability, checkout stability, and customer support quality.

4. Legal bases for processing

Where applicable, we rely on the following legal bases to process personal information:

Contract performance: to process and fulfill your order.
Legal obligations: to keep tax, customs, payment, and accounting records.
Legitimate interests: to prevent fraud, secure the website, manage customer service, and operate the business.
Consent: where consent is required, such as optional marketing communications or non-essential cookies if introduced later.

5. Payment processing

We use PayPal and related payment services to process payments. When you pay through PayPal, certain order and payment information is shared with PayPal so the payment can be authorized, processed, reviewed for risk, and recorded. We do not store your full card number or PayPal account password on our website.

6. Delivery and logistics

To deliver your order, we may share necessary recipient information with logistics partners, warehouses, customs service providers, and delivery carriers. This may include your name, phone number, shipping address, order number, package information, and customs-related information where required.

7. CRM and order records

We use a CRM system to manage customer and order records. Customer and order information may be synchronized from WooCommerce to our CRM for customer service, after-sales support, order tracking, and business record management.

CRM customer and order records are retained for 3 years unless a longer retention period is required by law, tax, accounting, payment, dispute resolution, fraud prevention, or compliance obligations.

8. Cookies and website technology

Our website may use essential cookies and similar technologies required for WordPress, WooCommerce, cart functionality, checkout, login sessions, security, and basic website operation. These cookies help the store remember cart contents, process checkout, protect the website, and maintain normal user sessions.

We do not currently use advertising tracking pixels such as Google Analytics, Meta Pixel, or TikTok Pixel. If we add analytics or advertising tools in the future, this Privacy Policy will be updated accordingly.

9. Who we share information with

We may share personal information with the following parties only when necessary:

Payment processors, including PayPal.
Shipping carriers, warehouses, customs service providers, and logistics partners.
CRM and business operation tools used for customer and order management.
Website hosting, security, infrastructure, and technical service providers.
Professional advisers, auditors, payment dispute handlers, law enforcement, regulators, or courts where legally required.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising because we do not currently use advertising tracking pixels on this website.

10. International data transfers

Because we sell globally and use cross-border payment, delivery, hosting, and CRM services, your personal information may be processed in countries or regions outside your place of residence. We take reasonable steps to protect personal information during such processing and transfers.

11. How long we keep information

CRM customer and order records: generally retained for 3 years.
Order, payment, invoice, tax, customs, refund, and dispute records: retained as needed for business, legal, accounting, tax, and compliance purposes.
Customer service records: retained as needed to handle support, after-sales, disputes, fraud prevention, and service quality review.
Technical logs and security records: retained for a reasonable period needed for website operation, security, and troubleshooting.

12. Your privacy rights

Depending on your location and applicable law, you may have the right to request access, correction, deletion, restriction, portability, objection, or withdrawal of consent for certain personal information. You may also have the right to ask how your personal information is collected, used, shared, and retained.

For California residents, applicable privacy rights may include the right to know, delete, correct, opt out of sale or sharing, limit use of sensitive personal information where applicable, and non-discrimination for exercising privacy rights. We do not sell personal information and do not currently share personal information for cross-context behavioral advertising.

For EU, UK, and similar privacy-law regions, applicable rights may include the right to be informed, access, rectification, erasure, restriction, portability, objection, and the right not to be subject to solely automated decision-making where applicable.

To exercise privacy rights, contact us at bct2695@gmail.com. We may need to verify your identity before processing a request.

13. Data security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, payment system, delivery system, or internet transmission can be guaranteed to be completely secure, but we work to keep customer information protected and use trusted service providers where possible.

14. Children’s privacy

Our website is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, payment methods, CRM tools, legal requirements, or privacy practices. The latest version will be posted on this page with an updated date.

16. Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact KKCOCO Studio at bct2695@gmail.com.